Comparing HubSpot vs Zoho CRM Differences

Looking to choose the best CRM software between Hubspot CRM and Zoho CRM for customer relationship management? Choosing the right CRM software is such a critical decision. When it comes to choosing the (best) CRM for customer relationship management for your business, Hubspot and Zoho CRM are tough contenders to each other. But which is the better CRM vendor, Hubspot or Zoho CRM? To answer this confusion to choose the better CRM, this article talks about key differences between Hubspot and Zoho CRM vis-à-vis a number of selection criteria ranging from features, price and integration capabilities.

So, akin to our personal relationships with our parents, siblings, partners and friends, business customers also need to be nurtured.

In fact, when you build powerful relationships with your customers, it make sures that you get right mix of customer loyalty, trust, and word of mouth referral.

The process of selecting best CRM for your business can be overwhelming. Hubspot and Zoho CRM are two worldwide famous online customer relationship management software which make business customer relationship management easy by organize, track and manage customer contacts with a single system. So, choosing the right CRM becomes quite evident as we try to understand how Hubspot CRM compares to Zoho CRM. With sales, marketing and under one CRM platform umbrella, these 2 SaaS-based CRM systems help in building company-wide business CRM techniques and strategy that helps customer retention with improved productivity and customer satisfaction.

Hubspot Vs Zoho CRM Comparison : Quick Summary

  • Both Hubspot and Zoho CRM make life easy for building great relationships with customers
  • Hubspot CRM is free whereas Zoho CRM is free for up to 3 users (If you want more than 3 users in Zoho, there is a pricing structure.
  • With Hubspot CRM, you can collect unlimited users, data, and up to 1,000,000 contacts whereas Zoho CRM is not.

What is Hubspot?

Hubspot Software - ideal for - Marketing, sales, and service software
Hubspot Software – ideal for – Marketing, sales, and service software

Hubspot is an American software company, famous for building cutting-edge software for products for inbound marketing, sales, and customer service. It is Hubspot which coined ‘inbound’ vis-à-vis marketers and salespeople. With Hubspot growth platform, the SAAS company has tools for Customer Relationship management, Content Management System (CMS), Marketing Automation, Sales and Customer Service.

What is ‘all’ in Hubspot? The Hubspot cloud-based growth platform has the following:

  1. HubSpot CRM for customer relationship management
  2. CMS Hub for content management
  3. Marketing Hub for inbound marketing strategies
  4. Sales Hub for sales and pipeline management
  5. Service Hub for customer service management

Who is HubSpot CRM for?

In other words, what is Hubspot and what exactly does HubSpot do?

With more than 200 integrations, Hubspot shakes hands with several custom apps to get custom automation and integrations.

In this article, we will try to understand where Hubspot stands when we compare it with Zoho. Let’s look at Hubspot CRM first.

Type of software application

Customer Relationship Management, CRM, Software

What is HubSpot CRM? An Overview

HubSpot customer relationship management software (CRM) tool to improve existing customer relationships and track your leads and customers.

When it comes to Customer Relationship Management software or CRM solutions, how you benefit from a CRM software is directly related to tracking toward data. Hubspot CRM software gives you a holistic view on todays’ hyper-integrated and highly mobile sales pipeline, with business-friendly CRM functionalities, to push growth of a business.

Being a cloud-based customer relationship management (CRM) platform, Hubspot CRM tool takes care of all sides of a business. Management of new leads and sales conversations becomes easier with sales and marketing Alignment. The all-inclusive CRM platform is the darling of sales and marketing with deals, pipelines, and dashboards centrally visible.  

Hubspot CRM Introductory Video

What Does Hubspot CRM do?

Ask anyone involved in inbound marketing, he must have heard of Hubspot. For the uninitiated, HubSpot is an American software product company which has built an all-in-one stack of software. Dealing with marketing and sales, Hubspot CRM gives great visibility of pipeline, sales activities, and close more deals with company and its customers and prospects.

Tracking each aspect of sales pipeline and customer Relationship Management, Hubspot CRM, in recent years, has become life saver for Startup to Enterprise. Hubspot CRM is the ideal answer as it:

  • is set up super quick and saves lots of time in sales and lead tracking
  • tracks customer touchpoints automatically
  • keeps track on sales funnel

HubSpot CRM Key Features list

  • Contact Management : Hubspot CRM contact management lets you easily add company and contact records in single click. With automatic sales activity getting added, every single record is up to date.
  • Deal Stages : Deal pipeline management and stages in Hubspot CRM takes care of ‘last mile’ of sales process.
  • Dashboard – Choose any type of data with a number and type of dashboard templates to view entire sales pipeline
  • Task Management : To get rid of the pains of follow-up failures, Hubspot CRM task management takes care of what needs immediate attention.
  • Content Repository : In-built Hubspot CRM content repository for buyers’ journey with library of content for your marketing and sales team.
  • Automated Data Capture : With Hubspot landing pages and forms, the process of lead capture works like a dream.
  • Reporting : Sales reporting with Hubspot CRM software
  • Mobile capabilities : With mobile devices such as tablets and smartphones, creating tasks, reminders, and deals to check out contacts at the drop of hat, Hubspot CRM mobile functionality makes life easy.
  • Marketing Automation integration : Different email integrations with HubSpot is possible t get in touch with contacts and stare marketing messages or emails.

Automated Data Capture

  • Canned Snippets :  With short, reusable blocks of text, save valuable time as you prospect.
  • Email Inbox Integration

Hubspot CRM Pros and Cons

Hubspot CRM Pros

Hubspot CRM Cons

Operating systems supported

Hubspot CRM Implementation

What is Zoho?

Zoho CRM
Zoho CRM solution

Zoho is an Indian cloud software vendor company. The flagship powerful suite of software Zoho as powerful cloud business software everlasting customer relationships. With 40+ integrated applications

What is Zoho CRM?

Zoho is a Web-based customer relationship management (CRM) software for serious business users to build better relationships with customers.  a cloud-based CRM tool, Zoho CRM is a great option for small to medium-sized businesses CRM. With comprehensive feature range and choice of price points, Zoho CRM features like lead and contact management, sales pipeline management, opportunity tracking, data management etc.

Zoho Pros and Cons

Improving  customer (both current and new) relationships is important. Riding high on this, Zoho CRM includes tools for pipeline management and emails. Bu then there are other features, which would ne

Zoho CRM pros

  • Comes with email marketing automation
  • Easy integration with other Zoho apps
  • Comprehensive reporting

Zoho CRM cons

  • Not an easy experience as it takes lots of customization
  • Limited customer support
  • Need extra effort to map forms with marketing campaign aspirations
  • Costly as expectations, from functionalities, grow higher
  • Longer delays in customer support

Zoho CRM Introductory Video

Zoho CRM Key Features List

  • Lead Management
  • Deal Management
  • Contact Management
  • Workflow Automation
  • Sales Process Builder
  • Processing Rules
  • Review Process

Operating systems supported

Difference Between HubSpot and Zoho CRM

FeaturesHubspot CRMZoho CRM
Average User Rating4.5/54.5/5
Best used forSmall and Medium size businessesAll Businesses
CRM Product Comparison

4 main differences between Hubspot and Zoho CRM:

  1. While Hubspot CRM is totally free, Zoho CRM has a pricing structure.
  2. With Hubspot CRM, you get task management features but this is not the case with Zoho CRM.
  3. Although Hubspot free CRM is pretty lucrative but as you scale, its pricing becomes costly. On the other hand, Zoho CRM paid plans are more affordable with features like custom reports, lead scoring, and forecasting etc.
  4. There is no sales forecasting feature in Hubspot CRM but you get it when you choose Zoho CRM.

Price Comparison : Hubspot Vs Zoho CRM

Compare by PriceHUBSPOT CRMZOHO CRM
Always FreeThere is no cost for up to 3 users. For more than 3 users, Zoho CRM charges $12/User per month
10 Users
25 Users
50 Users
Pricing  Comparison : Hubspot Vs Zoho CRM

Features Comparison : Hubspot Vs Zoho CRM

CRM FeaturesHubspot CRMZoho CRM
Contact ManagementYesYes
Customer Relationship managementYesNo
Lead ManagementYesYes
Sales ForecastingNoYes
Task ManagementYesNo
Custom Field/FormsYesNo
Email Marketing YesNo
ECommerceNoNo
Order ManagementNoYes
Calendar/Reminder SystemYesYes
Document StorageYesYes
Internal Chat IntegrationYesYes
Lead GenerationNoYes
Lead ScoringYesYes
Marketing Automation IntegrationYesYes
Mobile AccessYesYes
Quotes/ProposalsYesYes
SegmentationYesYes
Social Media IntegrationYesYes
Task ManagementYesYes
Territory ManagementNoYes
Features & Capabilities Comparison : Hubspot Vs Zoho CRM

Implementation Comparison of Hubspot and Zoho

Choosing the right CRM for your business : Hubspot Vs Zoho CRM, Which is Better?

It is extremely important to have correct alignment between your sales and marketing teams. For measurable marketing and sales goals, it is vital for sales and marketing teams on the same page or single system. At present, there is no other vendor who offers such free CRM features at zero cost.You may always go with advanced CRM features like

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